Details on article

Id 2293
Author Prilop V.
Title Evaluating a Pandemic Chat Service in a Consumer Health Library

Prilop V. Evaluating a Pandemic Chat Service in a Consumer Health Library,Journal of Hospital Librarianship 23 1

Link to article
Abstract When The Learning Center, a consumer health library at a cancer center, closed its doors in March 2020 due to the COVID-19 pandemic, there was not a robust system of virtual outreach in place. Staff decided to implement a chat/SMS service as one way to reach patrons during the library’s 16-month shutdown, but usage numbers were low. A variety of factors can affect use and complicate success, and quantitative measures may not be the sole factor in evaluating a new service and whether it should continue. This article will talk about service implementation, challenges and context, patron and staff satisfaction, and lessons learned from the process. © 2022 The Author(s). Published with license by Taylor & Francis Group, LLC.


DOI 10.1080/15323269.2022.2157660
Search Database Scopus
Similar articles Analyze the document