| Id | 2293 | |
| Author | Prilop V. | |
| Title | Evaluating a Pandemic Chat Service in a Consumer Health Library | |
| Reference | Prilop V. Evaluating a Pandemic Chat Service in a Consumer Health Library,Journal of Hospital Librarianship 23 1 |
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| Link to article | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85144284829&doi=10.1080%2f15323269.2022.2157660&partnerID=40&md5=df16c179afbe4646458b68796b7c0b9c |
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| Abstract | When The Learning Center, a consumer health library at a cancer center, closed its doors in March 2020 due to the COVID-19 pandemic, there was not a robust system of virtual outreach in place. Staff decided to implement a chat/SMS service as one way to reach patrons during the library’s 16-month shutdown, but usage numbers were low. A variety of factors can affect use and complicate success, and quantitative measures may not be the sole factor in evaluating a new service and whether it should continue. This article will talk about service implementation, challenges and context, patron and staff satisfaction, and lessons learned from the process. © 2022 The Author(s). Published with license by Taylor & Francis Group, LLC. |
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